In order to blend our amazing prices with your favorite brands, we must provide enough orders to the brands we are selling. We use our large email base as buying power to prove to the brands that when they give us a great deal on their products, we will supply enough orders to make it worth their time. It's strength in numbers.
Product Pricing and Quality
We research and negotiate with our partner brands to provide the best possible price for the duration of each limited-timed sale. If you do find a better price while the sale from which you purchased is still active, please email us at firstname.lastname@example.org with the following information:
- Send an email with your order number - Copy and paste the website link of the lower priced item, we will be able to determine if this is a legitimate offering - Our team will respond back to you after we review your price match inquiry
Absolutely. Although are prices may seem unreal, these brands are authentic. You will even receive your order directly from the brand listed on the product page. You will often be able to find the exact same product on their website. In some cases, the partner brand my sell their items exclusively on our site.
When it comes to vintage items such as watches and accessories, those products will be shipped from a third-party curator, not the brand directly. However, it will be shipped with a certificate of authentication.
All Bowery Ave branded products will be shipped directly from us.
Please check each product listing for quality and material details.
Each brand sells and ships their own product, you will see the brand listed at the top of each product page as well as under the "add to cart" button.
UPDATE: For the holiday season, now through December 31st, all orders will ship free.
January 1st, 2022 we will revert back to the policy below:
We offer FREE shipping on all orders over $29 and $3.99 shipping on all other orders.
In some cases, orders under $29 may ship free and in other cases, we may charge more for shipping depending on the weight of the product. Every product page will list the cost of shipping.
Because our partner brands are shipping to you, please allow up to 2 business days for them to process the order before your order ships. Once they ship to you, it will arrive in 3-5 business days.
Bowery Ave. branded products shipping in the US will arrive within 3-5 business days from the ship date.
Bowery Ave branded will ship via USPS.
Our partner brands ship using their preferred method, either USPS, UPS or FedEx.
Your shipping notification will include the tracking number for each item.
(If you didn't receive a shipping notification, please check your spam folder)
You will receive a shipment confirmation email with a tracking number shortly after we ship. Please allow the tracking link about 24-48 hours to show any updates. If you don't receive an email, please check your spam folder before contacting us.
No, at this time we only ship the USA and US Territories.
Returns & Exchanges
Return policies for non-Bowery Ave products are listed in the details of each product page. You will see the brand listed above the product title. Most items are either final sale or returnable for store credit.
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please email us at email@example.com a photo of the damage and your order number within 48 hours of receiving your order from the brand. If you are unable to send us an inquiry within this 48 hour period, we may not be able to honor your claim. Acceptance of a return is within our sole discretion.
Items marked “Return for store credit” are returnable for a gift card within 7 days of receiving the item. We will send you a return label for free return shipping. Upon receipt we will email you a certificate with your store credit.
Size and color exchanges would be at the discretion of the third-party brand, we will facilitate the process but cannot guarantee any outcome.
If you have any questions about a return, please email us at firstname.lastname@example.org with your order number and inquiry.
Bowery Ave. branded products are returnable for refund, please see the FAQ just below this.
Yes, we accept returns and exchanges up to 30 days after the purchase (for most items). During Sales or Promotions, some sales are listed as FINAL which means that they cannot be returned.
To receive a refund, your Bowery Ave item must be sent back in the original manufacturer's packaging. You may use any trackable shipping method to send back your product, we can provide a label but the cost of shipping will be deducted from your refund.
Simply email us at email@example.com to start the process.
If you have a question about a non-Bowery Ave. branded product as indicated on the product page, please see below.
100% Secure Ordering
Yes, we use Shopify for our accounts and payment processing. Shopify is certified Level 1 PCI DSS compliant.
We are very serious about securely processing your order and Shopify has invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and site secure.
Maybe. We typically send orders to be shipped every 4 hours, so depending on when you want to cancel or change your order you may be able to if it's soon after you place the order. Just send us an email as soon as you can: firstname.lastname@example.org
We accept all major credit cards and several forms of alternative payments including Apple Pay, Amazon Pay, Google Pay, Paypal and Sezzle.
Amazon Pay allows you to use your Amazon login to pay for your Foldies. When you use Amazon Pay, Amazon collects your payment and then transfers that payment to us after they take a small percentage. This method is 100% secure as Amazon handles the entire process.
When you are using your Apple or Google device you will be presented with the option to checkout using the associated method. You can use this method to quickly checkout without entering your shipping and billing details.
The payment method and shipping address will be the same that you have listed with your Apple or Google Pay account.
Bowery Ave Warranty
Yes! We offer a two-year warranty for all of our leather accessories and a 60-day warranty for our hats and apparel. If you have any questions, just email us at email@example.com at anytime.
The other brands we sell may also warranty their products, in this case after the first 48 hours, you will work directly with the brand. Please attempt to contact them to handle your request.